tayu Refund Policy
This page describes the refund policy for a Tayu one-time purchase. Tayu is operated by Nono — the trading name of sole proprietor Makoto Nonoyama (野々山諒), based in Japan. Payments are processed by Paddle.com Market Limited, our Merchant of Record.
Last updated: 16 August 2026.
1. Try Tayu before you buy
Tayu is free to use and includes a seven-day Pro trial, neither of which requires a credit card. We encourage you to use both to confirm that Tayu works for your device and needs before making the one-time purchase.
2. 14-day money-back guarantee
If Tayu is not what you wanted, ask us for a refund within 14 days of your purchase and we will refund it in full. You do not need to give a reason. This is a guarantee we offer voluntarily, in addition to — not instead of — the statutory rights described in section 6.
3. After the 14 days
Because Tayu is digital software delivered immediately after purchase, requests made more than 14 days after purchase are outside the guarantee and are generally final. You may still ask us or Paddle to review one: Paddle, as Merchant of Record, reviews requests under its Refund Policy, taking the circumstances and applicable law into account.
4. How to request a refund
Email support@tayutau.app from the address associated with your purchase and include the order ID shown in your Paddle receipt. You can also contact Paddle through its buyer support portal. We aim to respond within two business days.
5. Effect of a refund
Refunds are issued to the original payment method through Paddle. Funds typically appear within 5–10 business days, depending on your bank or card issuer. Refunded Tayu access may be deactivated when the refund is processed.
6. Your statutory rights
Nothing in this policy limits rights or remedies that cannot be excluded under the consumer law that applies where you live, including rights relating to faulty or misdescribed digital content.
7. Merchant of record and contact
Paddle handles billing, tax, receipts, and refund disbursement for Tayu. Questions about this policy can be sent to support@tayutau.app.